We take the time to understand the flow of calls through your business. With this information, we create a customized product that routes calls in the most efficient manner.
We are always working to improve the systems we implement and manage. As we grow, we find and create methods of increasing up-time. As time has passed, this has led to the creation of a system that rarely fails.
We ensure that a support technician is available 24x7 to answer questions, make changes, and help solve problems.
David has varied work experience from running a healthcare reimbursement consulting company to jointly operating a home health agency with his wife Kathi. He is a licensed building and solar contractor. He is presently working to help home health agencies increase their efficiency through smart communication systems.
David enjoys spending time with family and being involved in beautifying the property where they live and work on the Hiwassee River in eastern Tennessee.
Matthew Jensen is a computer science student who enjoys solving problems and designing solutions. He first started working with VoIP systems in high-school. After spending a summer learning the intricacies of Asterisk and other VoIP software, he designed and deployed a new phone system for his school. When he isn’t studying or coding, he might be travelling to new countries or practicing videography by creating films.
"…Thank you for being much more than an IP telephone provider. You have created, installed, and support a customized working solution that makes our operation's ability to support our employees, clients, and potential clients amazing beyond belief. Whenever our business comes across a new type of communication problem, you've been very quick in providing solution possibilities and executing them. You guys are amazingly accessible, and really feel like a part of our team. I highly recommend Convergent Communications to be part of anyone's small business communications solution."
Click here to see his signed letter.
We were a growing company and needed to expand our phone system. Calls coming in were greater than the existing landline system could handle. At this time, we were approached by Convergent Communications in the fall of 2018 to try out their VOIP system... We knew we would receive an excellent product as they had an edge in understanding our business needs so well. Their system has been nothing but phenomenal and outstanding in its performance and capability. The absolutely very best aspect of this change has been their customer support which has exceeded our expectations. They have been there for every need and helped us through hurricanes and now Coronavirus... They have been instrumental in delivering service to allow us to set up our office remotely so we can maintain business during our Coronavirus battle... Convergent Communications has been a life changer for our business, and we can’t imagine what it would be like without them! We would highly recommend their business to help you with your office needs.
After trying my luck at a small VOIP provider and then the world’s largest, without great success, I was not sold on VOIP technology as a solution for my business. David, who I knew from his previous career in home care, called me one day to discuss his new business venture. Due to his drive and passion in our mutual industry, I was a wiling listener about how his company could change my business. That phone call, and the subsequent hiring of Convergent Communications, has changed my view of VOIP technology and introduced to me to a level of customer service that is unmatched in the industry from my experience. David and Matthew are honest about functionality, fair in their pricing, and always innovating their product to help my business succeed. They work tirelessly to ensure a quality product and are open about limitations and failures. When COVID-19 struck the nation, David and Matthew were contacting ME about how our employees could work remotely, not the other way around. That is the level of service I receive from Convergent Communications and will be a customer for as long as I am in business.
900 County Road 950, Calhoun, TN, 37309
Convergent Communications
+1 (863) 229-3099
Anytime