Call Abuse Policy:
“Any call originated on the Convergent Communications network is subject to inspection and investigation if the call is suspected of being fraudulent, abusive, or illegal. Calls meeting any of these criteria will be blocked. If these conditions are repeated, becoming excessive, the subscriber may be disconnected from Convergent Communications’ network, may be subject to further investigation by the FCC for enforcement of the TRACED Act and the subscriber may be subject to fines and penalties imposed by the FCC or the jurisdictional court.”
Privacy Policy
Updated on: September 26, 2024
This Privacy Policy explains how Convergent Communications collects, uses and discloses personal information of its customers, prospective customers, and visitors to its website at https://convergentcommunications.net.
COLLECTION OF PERSONAL INFORMATION
Information collected directly from you: We may collect personal information directly from you or via your employer while configuring phone system notification settings. Personal information we collect directly from you or your employer may include first and last name, email address, and phone number. If you reach out to us via a phone or email address, we may associate this contact information with you as well.
Information collected from your device: By using an app supplied by us on your mobile device, we may collect details about your phone type and operating system. Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. Our website may also use cookies to personalize your experience and enable certain features. You may disable cookies in your web browser, however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org.
Information collected from our advertising partners: We currently have no relationships with advertising partners and thus collect no data from them about you.
USE OF PERSONAL INFORMATION
We use information collected directly from you to provide you with information about the status of your managed products and services, customer service, and support. We may also use this information to market our products and services to you, including by email and text message subject to your consent.
We may use information collected automatically from your device to optimize our website.
We are committed to protecting your privacy. We do not sell your personal data. SMS data, including consents, is used solely by us for the purposes outlined here.
EMAIL AND TEXT MESSAGE COMMUNICATIONS
By providing your contact information with us when enabling our services you explicitly consent to receive text messages and emails from us for the purposes stated above. You can also opt-in by sending START to us or by selecting certain options in our IVR.
If you wish to stop receiving text messages from us, reply STOP to any text message sent from us.
DISCLOSURE OF PERSONAL INFORMATION
We do not disclose your personal information to any third parties.
We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
YOUR PRIVACY RIGHTS
You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at (863) 229-3099.
CHANGES TO THE THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Please review it frequently.
CONTACT INFORMATION
If you have any questions about this policy or our privacy practices, please contact us at (863) 229-3099.